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Ordering and Delivery
Q: How much is delivery?
Q: How long will it take for my artwork to arrive?
Q: Can you ship my artwork overseas?
Q: Can I order a print and have it to be sent to an address other than my own?
Q: Can I pay by cheque?
Q: What if I don't like my picture when it arrives?
Q: Is there a telephone number I can call if I have a query?
Q: What is the address for sending printed pictures or CDs?
Canvas /Poster Printing
Q: Can you provide other canvas or print sizes?
Q: What If I want to order several canvases?
Q: the colours on my artwork match with what I see on my Computer screen?
Q: How can I tell whether my photo will be big enough to print the size I want?
Q: How do I find out the dimensions for my picture?
Q: What does wrap or no bleed mean?
Q: What materials do you use in your canvas printing?
Q: How lightfast and durable are your prints?
Q: I want to frame my poster print can you include a border?
Q: What papers do you offer for poster prints?
Q: What varnishes lacquers or finishes are available?
Photo to Art and digital artwork
Q: What kind of photograph do I need as a basis for a design?
Q: Can I use more than one photograph as a basis for a design?
Q: I am not sure what effect will work best can you help?
Q: I want specific colours in the design is this possible?
Scarlet Ibis Designs
Q: I like one of your designs but I need different colours or sizes?
Q: Can we commission you to design something unique?
Q: How are your designs created?
Hanging and Care of Prints
Q: How can I hang my finished canvas?
Q: What are the wooden wedges for?
Q: How do I look after my prints?
Ordering and Delivery
Q: How much is delivery?
A: Standard delivery within the UK is £10. Outside of the UK other delivery charges may apply. For more information see our terms and conditions.
Q:: How long will it take for my artwork to arrive?
A: We aim to deliver all items within 7 to 10 working days of receiving a confirmed order. Delivery may take longer for bespoke items and commissions. If we estimate that delivery will take longer than 7 working days then we will contact you with an estimated delivery date.
Q: Can you ship my artwork overseas?
A: We normally supply to UK addresses. If you want to send work abroad it is often better to have it supplied unstretched as this is much easier to transport. There is an option for this on the large prints section of the website?
Q: Can I order a print and have it to be sent to an address other than my own?
A: Yes you can. Please complete the online order process first and enter your own address as the invoice address. Then please contact us via telephone on 01525 306113 or email us at scarlet.ibis@ntlworkd.com to supply us with a delivery address. The reason this is not allowed on the website is to minimise the risk of identity fraud.
Q: Can I pay by cheque?
A: Yes, Please contact us on the telephone number provided and once we understand your order you will be given details necessary for you to pay by cheque.
Q: What if I don't like my picture when it arrives?
A: If for any reason you are not satisfied with your gallery artwork then you can return it to us for within 7 days of receiving it. If you decide to return your artwork, just contact us. Bespoke items are subject to separate conditions see our returns policy click here.
Q: Is there a telephone number I can call if I have a query?
A: Yes. Call us on 01525306113. We are open from 9am to 5am Mon to Fri.
Q: What is the address for sending printed pictures or CDs?
A: The address is on the footer of the site and is also included in online receipts for purchases from the site.
Canvas /Poster Printing
Q: Can you provide other canvas or print sizes?
A: Yes, we can make canvases or prints in many other sizes although normally 100cms height is the maximum although width can be beyond this. Contact us with your requirements and we will be happy to discuss your precise needs and give you a quote.
Q: What If I want to order several canvases?
A: We are very happy to deal with multiple orders. Usually it is best to contact us prior to placing an order with your requirements, then we can give you a quote. This will include any discounts available for the quantity ordered.
Q: Will the colours on my artwork match with what I see on my Computer screen?
A: We try to ensure that the colours you see are as close as possible to the actual printed product. Unfortunately we cannot guarantee an exact colour match as onscreen colours and pictures will vary dependent upon your PC settings and resolutions.
Q: How can I tell whether my photo will be big enough to print the size I want ?
A: It is the overall number of pixels the image contains that determines how big it can be printed. For a rough estimate every 1000 pixels equals 10 inches ( so a picture 1000 by 1000 pixel can be printed 10 inches by 10 inches). For further guidance click here
Q: How do I find out the dimensions for my picture?
A: If you point your mouse at a picture in a pictures folder a box will often appear that tells you how many pixels in height and width there are in a picture e.g. 4000x 4000. Most digital editing software will also provide this kind of information. For further guidance click here
Q: What does wrap or no bleed mean?
A: Wrapping is one of the most popular finishes for stretched canvas prints. This involves printing the images so that part of it appears on the sides of the box canvas frame. This works well with many images but not with others, particularly where key details are near the edge of the photo. See our guide to wrapping for further details. No bleed simply means the image is not bleed or printed around the edge so the edges of the stretched canvas print will be left as white canvas
Q: What materials do you use in your canvas printing?
A: Our Canvas prints are made to last. We use the finest available pure cotton matt 340 gm canvas, 3.4 cm deep precision made pine stretchers made from sustainable softwood not rain forest hardwood. For printing we use Epson’s ultrachrome ink set and large format fine art printers. For further details click here
Q: How lightfast and durable are your prints?
A: The canvas and inks are also very durable and light fast. In industry standard tests the inks have shown they will not fade in normal indoor lighting conditions for at least 75 years. We also add another layer of protection in the form of varnish or lacquer which improves this still further
Q: I want to frame my poster print can you include a border?
A: Yes of course if you want a white border we will add one free of charge just send us an e mail once you have placed your order.
Q: What papers do you offer for poster prints?
A: We stock three papers as standard. We use these because quite simply they are the best on the market. They suit a range of picture formats and styles and provide great prints with strong colours and deep blacks
Q: What varnishes lacquers or finishes are available ?
A: We normally use two coats of a satin varnish on our canvas prints as this enhances the colours and protects the canvas. However, we do have Matt and Gloss versions so we can create a variety of textures. For Poster Prints we normally use a transparent lacquer. We always consult you about what kind of finish you are looking for.
Photo to Art and digital artwork
Q: What kind of photograph do I need as a basis for a portrait?
A: Ideally a sharp one with good detail particularly around the eyes. However it doesn’t have to be a masterpiece some of our best designs came from quite ordinary photographs
Q: Can I use more than one photograph as a basis for a design?
A: Yes please zip the files before uploading them to our server and we will get back to you once we have them to discuss what you have in mind
Q: I am not sure what effect will work best can you help?
A: On the Photo to Art page there is facility for uploading your photos to us. Please let us know that you are looking for ideas and we will come back to you with some creative suggestions.
Q: I want specific colours in the design is this possible?
A: The beauty of digital art is that colours can be changed at the click of a mouse so once we know what colours you are after we can work with you to incorporate them into your design.
Scarlet Ibis Designs
Q: I like one of your designs but I need different colours or sizes?
A: Our designs can often be adapted to work within a different space and within different colour schemes. If you want a cream background rather than pink why not. Let us know what you have in mind and we will modify the design if we can
Q: Can we commission you to design something unique?
A: Our digital designers love a challenge. Often a combination of techniques are needed to create a great digital portrait so commission us to create a bespoke artwork and you can get some surprising results
Q: How are your designs created ?
A: We use a range of photographic manipulation techniques and digital painting techniques. Also sometimes we print work on images with real paint and then rescan back into digital form
Hanging and Care of Prints
Q: How can I hang my finished canvas?
A: Every stretched canvas print has one or two brackets for hanging the canvas frame. All you need is a standard picture hook or hooks for the bracket to rest on. It should then sit flush with the wall.
Q: What are the wooden wedges for ?
A: The wooden wedges go in the slots at the back of a stretched canvas print and they allow you to re tension the canvas if it becomes slack over time. You should not buy stretched canvas prints without this facility as then you have no way of re tensioning if you need to
Q: How do I look after my prints ?
A: The canvas prints are varnished and this is waterproof so dusting or lightly wiping with a damp cloth should not do them any harm . They are not designed to be used outside and prolonged exposure to water could cause the wooden frame to distort. Otherwise they will be fine in most internal locations
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